Gene's Mobile Glass Services.

Erin Poppaw Lukas 2 months ago

They were pleasant to work with at first and came out for an assessment really quickly, but then the communication about if/when we could get the part for my window stopped on their end and I only got info when I contacted them and it was unclear if the place they needed the part from didn’t have it or wouldn’t get back to them. I’m up against a moving deadline and wasted a week and a half not knowing it was going to result in no progress on my window. I read and heard great things about them but I’m so frustrated I’m starting from scratch and no suggestions from them on where to go from here…

Owen Clayton 8 months ago

Had two windows repaired quickly and affordably. Will recommend them to anyone looking to have glass work done

Cara Washington a year ago

Discovered the outer glass on my patio door had been sshattered and no one admitted to it. Called several places, which wouldn't give me an affordable estimate, or were scheduling too far out to even come take a look and measure. But when I called Gene's, they sent someone out quickly and, earlier than scheduled due to a cancelation. Glass came in quickly after ordering and was installed this morning, with friendly, fast and professional service. They even cleaned up the broken glass so that I didn't have to. Thank you Gene, and thank you Norma Jean. The price was much more affordable. If I ever need glass service in the future I'll be calling you only.

James 3 years ago

I could not say enough good things about Gene's Mobile Glass Service. I have offices all across the Midwest and East Coast. This has to be the best service I have ever received from a glass company. Over night our business door was busted. I called Gene's Mobile Glass early in the morning on a Friday and to my surprised that Mandy in the office answered. She told me that she would need to check with the technician to see if they have the glass for the door and she would call me back. Within minutes the office let me know that they had the glass and that the technician would be on his way within the next 30 minutes. Within less than an hour the technician Curt is here to fix the glass in our door. Curt is proving to be a top notch professional. First, I was surprised that someone actually answered the phone before the office was even open. I am impressed. Second, I really appreciate the empathy the office staff gave me. I was stressed that nobody would be able to at least board up the window let alone replace the entire glass on a Friday. She calmed the situation down. Third, I didn't expect top notch customer service so darn quick! WOW! In this day in age where customer servic

McAfee HVAC 6 years ago

We set an appointment for 8:30am to repair/replace a door screen. They were running late, but we didn't find that out until 8:49am and their phone number came up as "possible scam". We had to leave and were told they could do work without us home. Arrived back home a few hours later with screen still broken. We had to call their office again only to find out they could not repair our screen without bringing it in their shop. When would we have know that? Was it a secret? Sometimes a phone call means a lot to keep a customer informed. We didn't get that. :( Very disappointing!!